Returns & Exchanges

By purchasing products on this website, you agree and understand the products purchased contain hemp-derived cannabinoids. While our manufacturing facilities are registered with the State of Michigan and follow all current Good Manufacturing Practices, these products have not been evaluated by the FDA for safety and / or efficacy. We make no claims that our products will cure, mitigate, treat or prevent any health conditions or diseases, or claims as to any benefits from our products. If you decide to purchase our products, your decision is based on your own opinions as to any benefits these products may provide.

All Hemp products purchased from Loud Labs carry a 15-day customer satisfaction guarantee. If you are not satisfied following the purchase of any product, contact Customer Service within 15 days, and we will issue a full refund. Again, your purchase of product and acceptance of the terms of purchase means you agree to and understand the refund policy. We reserve the right to refuse sale of products.

Note: PAX Battery, Vaporizor, or Complete Kit refunds are only available for new and unused devices purchased within 30 days. If the tamper-proof seal is broken a refund cannot be honored. Contact pax.com/support for PAX product support and pax.com/warranty for PAX product warranty information.

HOW DO I RECEIVE A REFUND OR REPLACEMENT FOR A LOUD LABS PRODUCT?

Contact Customer Service within 15 days from when your order was placed. A customer care representative will discuss your concerns with you. A refund will be issued. For repeated product returns or on other rare occasions, we reserve the right to refuse a refund.

DAMAGE DUE TO FREIGHT OR SHIPPING

All of our products are tested for quality, and all shipments are carefully inspected before leaving the warehouse. Upon delivery, please check your product carefully for accuracy and to ensure it was not damaged en route. All claims for missing and/or damaged product must be made within 48 hours of delivery. Please contact us and provide detailed information for any product missing and/or damaged during shipping within that time. We will ask you for a full description and review the circumstances. At our choice, we will refund the purchase price or replace the product at our expense.

CUSTOMER SERVICE

Email:  Please reach out to  help@loudlabs.co with a detailed email (including your order number and photographs/video if applicable).